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PRIVACY POLICY

Elizabeth Naomi is committed to protecting your personal data and respecting your privacy.

This policy explains how your personal information is collected, used and protected when you:

  • Visit this website

  • Make a booking

  • Contact us

  • Use any services

 

2. What Data We Collect

Personal Data

We may collect:

  • Name

  • Email address

  • Phone number

  • Address (if required for bookings or events)

 

Booking & Service Information

  • Appointment details

  • Service preferences

  • Relevant information you choose to share

  • Some information may relate to your wellbeing. This is treated with strict confidentiality and only used to deliver services appropriately.

 

3. How Your Data Is Collected

We collect data when you:

  • Fill in forms on the website

  • Book services through Wix

  • Contact us via email or messages

  • Subscribe to emails (if applicable)

 

4. How We Use Your Data

Your data is used to:

  • Manage bookings and appointments

  • Communicate with you

  • Deliver services safely and appropriately

  • Respond to enquiries

  • Improve services

We do not use your data for automated decision-making or profiling.

 

5. Legal Basis for Processing (UK GDPR)

We process your data under:

  • Contract – to deliver booked services

  • Legitimate interests – to run and improve the business

  • Consent – where you opt into marketing

For any sensitive wellbeing information, processing is based on:

  • Your explicit consent

 

6. Sharing Your Data

We do not sell or share your data for marketing.

Your data may be processed by trusted third parties, including:

  • Wix (website and booking platform)

  • Payment providers (e.g. Stripe, PayPal if used)

  • Email providers (e.g. Gmail)

These providers are required to handle your data securely.

 

7. Data Storage & Security

Your data is stored securely using:

  • Wix secure systems

  • Password-protected email accounts

We take reasonable steps to protect your data from:

  • Loss

  • Misuse

  • Unauthorised access

 

8. Data Retention

We keep your data only as long as necessary:

  • Booking records: up to 6 years (for legal/accounting purposes)

  • Emails: retained as needed for communication history

  • Marketing data: until you unsubscribe

 

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise these rights, contact:
elizabethnaomi.healing@gmail.com

 

10. Cookies

This website uses cookies via Wix to:

  • Improve user experience

  • Analyse website traffic

You can manage cookies through your browser settings.

 

11. Marketing Communications

If you opt in to receive emails:

  • You can unsubscribe at any time

  • Your details will not be shared with third parties

 

12. Third-Party Links

This website may contain links to external websites.
We are not responsible for their privacy practices.

 

13. Children’s Data

This website and services are not intended for individuals under 18 without parental or guardian consent.

 

14. Changes to This Policy

This policy may be updated from time to time.
The latest version will always be available on this website.

 

15. Contact

If you have any questions about this policy or your data, contact:
elizabethnaomi.healing@gmail.com

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