CLIENT TERMS (BOOKINGS & SERVICES)

1. Bookings & Payment

• All sessions must be paid in full prior to the appointment

• Bookings are only confirmed once payment is received

2. Cancellation Policy

• More than 48 hours notice: Full refund

• 24–48 hours notice: Partial refund (at discretion)

• Less than 24 hours notice: No refund

3. Late Arrivals

If you are late:

• You must inform at the earliest opportunity

• Your session may be shortened

• The full session fee still applies

• Additional time is not guaranteed due to other bookings

4. Missed Appointments

Failure to attend without notice will result in full loss of payment.

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5. Online Sessions

For online services:

• You are responsible for your internet connection

• No refunds for technical issues on your side

6. Right to Refuse Service

Elizabeth Naomi reserves the right to refuse or terminate a session if:

• It is not appropriate

• There are safety concerns

• Boundaries are not respected